FAQ

Last updated: September 17, 2026

The following information explains how this store handles the subject of this page.

How long will my order take?

Allow 1–2 business days for processing after payment authorization and usually another 4–6 business days after dispatch. See the Shipping Policy for charges, tracking and delivery exceptions.

Can I change my mind about a bottle or accessory?

Yes. We accept qualifying new, unused non-defective returns as well as defective returns and exchange requests. Apply within 30 calendar days after delivery; details are in the Refund Policy.

What happens if something is damaged?

Contact us with the order number, checkout email and useful photos or video. We will review the issue and available exchange stock under the Refund Policy.

Is a label supplied, and is there a fee?

A free prepaid return label is included in the package. Obtain approval before mailing the return using that label. No restocking fee is charged.

When does a refund appear?

An approved refund is processed and initiated to the original payment method within 10 days; bank posting can take longer.

Where can I check payment, tracking or privacy?

Tracking is sent when available. Payment questions are covered by the Payment Policy, privacy choices by the Privacy Policy, and direct support by Contact Us.